Refund & Cancellation Policy

You get a full refund when

• You cancel your request before our team has started work on it.
• We reject your request, for example because we cannot take on that kind of work.
• Your payment reaches us after the request was already cancelled or had timed out. This is refunded automatically.
• We decide, on review, that a refund is the fair outcome.

Refunds are always for the full amount you paid, including GST.

When you cannot cancel

Once our team has started working on your request, you can no longer cancel it from your account, because time and effort have already gone into it. If you have a problem at that stage, please write to us and we will look at it fairly.

How to cancel

Open the request in your account and choose Cancel. If the Cancel option is not available, email contact@choubeyandcompany.com with your request details.

How and when you get the money

• The refund goes back to the same card, UPI or bank account you paid from.
• We start the refund as soon as the request is cancelled or rejected. After that it usually reaches you in 5 to 7 working days, depending on your bank.
• You will get an email when the refund has been issued.

Unpaid requests

If you start a request but do not pay within 24 hours, it is cancelled automatically. Nothing is charged, so there is nothing to refund.

Meetings

Booking a meeting with us is free, so there is no payment or refund involved. You can cancel a booking from your account.

Money taken but no request shown

If money was deducted but your request does not show as paid, do not pay again. Wait a few minutes and refresh the page. If it still has not updated, email contact@choubeyandcompany.com with the date and amount, and we will sort it out or refund you.

Contact

Choubey & Company, Ketat khurd, Ketat kalan, Rehla, Jharkhand - 822124. Email: contact@choubeyandcompany.com